Our promise
If a coat isn't right, send it back. You have 30 days from the date of delivery to request a return.
What can be returned
Items must be unworn and unused, with all original tags attached, and in the condition you received them. We cannot accept items that have been worn, washed, altered, or damaged after delivery.
How to return
Email info@tundrelle.com with your order number and the item(s) you'd like to return. We'll reply within 1 business day with return instructions and the return address.
Please do not send items back before contacting us — unannounced returns cannot be processed.
Return shipping
Return shipping is the customer's responsibility. We recommend using a tracked service; we cannot refund items that do not reach us.
Refunds
Once your return arrives and has been inspected, we email you to confirm. Approved refunds are issued to your original payment method within about 7 business days. Depending on your bank or card issuer, it may take a further few days to appear on your statement.
Original shipping was free, so nothing is deducted for outbound shipping.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the size or style you want.
Faulty or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with photos. We will arrange a replacement or a full refund, including any return shipping cost. This does not affect your statutory rights.
Cancellations
If your order has not yet shipped, email us and we'll cancel it and refund you in full.
Tundrelle
Email: info@tundrelle.com
Phone: (913) 216-3296
Business address: to be added
Customer care: Monday–Friday, 9am–5pm CT