Shipping policy
This Shipping Policy explains how and when Tundrelle processes, ships, and delivers your order, what it costs, and what happens in the rare event that something goes wrong in transit. It applies to every order placed through tundrelle.com. Please read it alongside our Returns & Refunds policy and our Terms of Service, which together govern your purchase.
1. Shipping cost
Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay — there are no separate handling, packaging, or delivery surcharges added within the United States. Because outbound shipping is provided free of charge, no shipping amount is deducted from any refund (see our Returns & Refunds policy).
2. Order processing time
Every order goes through a short processing window before it ships. During this time we confirm your payment, screen the order for fraud protection, pick and inspect your item, and prepare it for dispatch.
Orders are processed within 1–3 business days of being placed. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or public holiday begin processing on the next business day. During major sale events, new launches, and peak holiday periods, processing may take toward the upper end of this window.
3. Delivery time
After your order has been processed and handed to the carrier, transit begins.
Delivery typically takes a further 7–13 business days after dispatch. In total, most orders arrive within 8–16 business days of the order being placed.
These delivery windows are good-faith estimates based on typical carrier performance; they are not guarantees. Delivery can take longer during peak periods, or as a result of customs inspections, severe weather, carrier backlogs, incorrect or incomplete address details, or other events outside our control. A delay in transit is not, by itself, grounds for a refund where the item is ultimately delivered.
4. Order tracking
As soon as your order ships, we email you a tracking number and a link to follow your parcel. Please allow up to 48 hours after that email for tracking events to begin appearing as the carrier scans your package into its network.
If you have not received any tracking information within 5 business days of placing your order, please contact us at info@tundrelle.com and we will look into it right away. You can also check the status of any order any time on our Track Your Order page.
5. Where we ship
We currently ship within the United States only, including to most U.S. addresses served by our carriers. At this time we are unable to ship internationally or to freight-forwarding addresses. If your region is not serviceable at checkout, we are not yet able to deliver there.
6. Shipping address accuracy
You are responsible for entering a complete and correct shipping address at checkout, including apartment or unit numbers. We cannot be held responsible for orders delayed, returned, or delivered to the wrong place because an address was entered incorrectly.
If you notice a mistake, email us immediately with your order number. If the order has not yet shipped, we will do our best to correct the address before dispatch. Once an order has shipped, the address can no longer be changed.
7. Missed deliveries and unclaimed parcels
If a carrier is unable to complete delivery and the parcel is returned to us as undeliverable or unclaimed, we will contact you to arrange re-shipment. Additional shipping may apply for a second dispatch caused by an incorrect address or an unclaimed parcel.
8. Lost or delayed parcels
If tracking shows no movement for an extended period, or your parcel appears to be lost, contact us at info@tundrelle.com. We will open an inquiry with the carrier on your behalf and work to locate the parcel or, where it is confirmed lost, send a replacement or issue a full refund.
9. Damaged in transit
We pack every coat carefully, but if your order arrives damaged, please contact us within 30 days of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.
10. Split shipments
Occasionally, items in the same order may ship separately or arrive on different days. If you have received part of your order and the rest has not arrived within the estimated window, contact us and we will confirm the status of the remaining items.
11. Sales tax
Any applicable sales tax is calculated and shown at checkout before you confirm your order. See our Payment Policy for details.
12. Questions
If you have any question about shipping or the status of your order, we are glad to help — reach us using the details below and we will reply within one business day.
Tundrelle
Email: info@tundrelle.com
Phone: (913) 216-3296
Business address: available on request
Customer care: Monday–Friday, 9am–5pm CT
Response time: within 1 business day