Last updated: 8 October 2026
This Payment Policy explains how payments work at Tundrelle: which methods we accept, the currency we charge in, when your card is charged, how your payment information is kept secure, and how taxes and refunds are handled. It applies to every order placed through tundrelle.com and forms part of our Terms of Service.
1. Accepted payment methods
We accept the payment methods displayed on the checkout page. These currently include:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
The methods shown at checkout are always the definitive, up-to-date list. If a method you expect isn't shown, it may not be available for your order or region at that time.
2. Currency
All prices are displayed and charged in US dollars (USD). If you pay with a card denominated in another currency, your bank or card issuer sets the exchange rate and may apply its own foreign-transaction fee; these charges are outside our control and are not set by Tundrelle.
3. When you are charged
Payment is authorised and taken in full at the time you place your order. Placing an order and receiving an order-confirmation email is an offer to purchase; our acceptance of that order occurs when it ships, as described in our Terms of Service. If we are unable to accept or fulfil your order for any reason, we refund you in full.
4. Payment security
All payments are processed over an encrypted (SSL/TLS) connection by our third-party payment providers, including Shopify Payments and the wallet providers listed above. Tundrelle never sees or stores your full card number. Your card details are transmitted directly to, and handled by, the payment processor under the applicable Payment Card Industry (PCI-DSS) security standards. We receive only the limited information needed to confirm the payment and manage your order.
5. Fraud prevention and verification
To protect our customers and our business, orders may be screened for fraud. We may, in limited cases, need to verify additional details before an order is dispatched, and we reserve the right to cancel and refund any order we reasonably believe to be fraudulent, unauthorised, or in breach of our Terms of Service.
6. Taxes
Any applicable sales tax is calculated and displayed at checkout, based on your shipping destination, before you confirm and pay. The total shown at checkout is inclusive of any such tax.
7. Failed or declined payments
If a payment is declined, your order will not be placed and no goods will be reserved. Please check that your card details, billing address, and available balance are correct, or try an alternative payment method. If a payment continues to fail, contact your bank or card issuer first, as the decline usually originates with them; you are also welcome to email us and we will help where we can.
8. Discounts and promotional codes
Where a valid discount or promotional code is offered, it must be entered at checkout to apply; discounts cannot be added retroactively after an order is placed. Unless stated otherwise, codes cannot be combined, have no cash value, and may be withdrawn or amended at any time.
9. Refunds
Where a refund applies, it is always issued to the original payment method used for the order. Under our Returns & Exchanges policy, refunds apply to damaged, defective or incorrect items; change-of-mind returns are issued as store credit, and size issues are resolved with a free replacement in a different size.
10. Billing questions
If you see a charge you don't recognise, or have any question about billing, email info@tundrelle.com with your order number and we will help resolve it promptly.
Tundrelle
Email: info@tundrelle.com
Phone: (913) 216-3296
Business address: 601 S Kings Dr Ste F PMB 133, Charlotte, NC 28204, United States
Customer care: Monday–Friday, 9am–5pm CT
Response time: within 1 business day