FAQ

Shipping is free on every order within the United States, with no minimum spend. The price you see at checkout is the price you pay.

Orders are processed in 1–3 business days. Delivery then typically takes a further 7–13 business days, so most orders arrive within 8–16 business days of being placed.

Yes. As soon as your order ships we email you a tracking link. Please allow up to 48 hours for the first tracking events to appear. You can also follow your order on our Track Your Order page.

We currently ship within the United States only. We're not able to ship internationally or to freight-forwarding addresses at this time.

If your order hasn't shipped yet, email us straight away with your order number and we'll do our best to correct it. Once an order has shipped, the address can no longer be changed.

Our coats are cut for an easy, layer-friendly fit, with room for a knit underneath. If you prefer a closer silhouette, size down. Our size guide has body measurements in inches.

Start with our size guide. If you're between sizes or layering heavily, size up — and you're always welcome to email info@tundrelle.com for advice on a specific coat before you order.

Follow the care label on your coat. Most wool and blended pieces hold their shape best when dry-cleaned rather than washed, and brushed and hung between wears.

You have 30 days from the date of purchase to request a return or exchange. If the size is wrong, we'll send one replacement in a different size free of charge. Change-of-mind returns receive store credit. Refunds to your original payment method apply to damaged, defective or incorrect items. Items must be unworn with tags attached, and return shipping is your responsibility unless the error is ours. See our Returns & Exchanges policy for the full terms.

Email us within 30 days of purchase with your order number and the size you need. Return the original unworn, with tags attached, and we'll ship your replacement free as soon as it arrives and passes inspection. Fit issues are resolved by replacement only — no refund or store credit is issued for fit.

Email info@tundrelle.com with your order number, the item, and the reason (and the size you need, for an exchange). We reply within 1–2 business days with a return authorisation number and the return address. Please don't send anything back before you have it — parcels without an authorisation number are refused.

Email us within 72 hours of delivery with your order number and clear photos or video of the item and its packaging. Once confirmed, we'll send a replacement or refund you in full to your original payment method, including return shipping.

We accept Visa, Mastercard, American Express and Discover, plus Shop Pay, Apple Pay, Google Pay and PayPal. The methods shown at checkout are always the definitive list.

Yes. All payments are processed over an encrypted connection by our payment providers under PCI-DSS standards. Tundrelle never sees or stores your full card number.

Yes. Our bundle discount is tiered by how many items are in your bag — the more you add, the more you save — and the highest tier you reach applies automatically at checkout. No code needed.

Email info@tundrelle.com or call (913) 216-3296, Monday–Friday, 9am–5pm CT. We reply within one business day.